If a product has a major fault please contact us immediately here please.

 

Any repairs that may need to be carried out may be done by the manufacturer or the service team at Rugged 4x4. If a repair cannot be made, then Rugged 4x4 will liaise with the manufacturer to have the item replaced or a refund will be offered. Goods are only warranted for defects in manufacturing. The standard warranty across most products is 12 months unless otherwise specified by the manufacturer or Rugged 4x4.

 

If your Claim is on a product purchased via one of our Reseller, you must contact them directly for a resolution.

 

Any warranty claims must be processed and comply with our 

 

 7 DAY MONEY-BACK GUARANTEE

 

Rugged 4x4 are committed to customer satisfaction so thats why we provide the opportunity for you to return your goods within 7 days from the date of purchase should you not be satisfied.

 

To qualify for the 7 day money-back guarantee, the products need to be, In an unused as-new condition and unmodified, In the original undamaged packaging. The return packaging is such that the product is returned undamaged. All parts and instructions supplied at the time of purchase be returned with your products.

 

LIFETIME DEFINITION

 

The Rugged 4x4 Lifetime Warranty covers the average life of each product against defects in workmanship and materials. Lifetime warranty does NOT cover scratches, abrasions, or incorrect use of the product. At Rugged 4x4 we do not put a time limit for our customers to make a claim.

 

The products our lifetime warranty covers kinetic ropes, Soft shackles, Recovery Hitches and winch rings. The lifetime warranty only covers the Rugged 4x4 branded recovery gear.

 

Product Warranty

 

What the Rugged 4x4 Warranty does not cover on our products:

 

Awnings; Damage resulting from improper use. (ie; not using tie down ropes in high winds, incorrect closure or improper use)

Damaged caused by animals, weather conditions, installation by the customer or a 3rd party installer. Wear and tear of general use.

 

Recovery Gear; Improper use of recovery gear; overloading weight or resistance of a vehicle,sun damage, water damage.

 

For any warranty enquiries, please send an email to the Rugged 4x4 Adventure Gear Team  

or download the warranty form below to be filled out and emailed back to: warranty@rugged4x4.au.

 

 

Safety Disclaimer

• Always ensure when opening or operating a semi automatic opening awning that all people stand at least a minimum of 5m from the awning when opening and closing to prevent injury to people or damage to the awning.
• Awning brackets and bolts need to be checked regularly to ensure they are secure especially before and after rough terrain or travelling corrugated roads.
• When using awning legs, guy ropes and rain tab ropes ensure you are aware of your surrounding so you are not causing a trip hazard to prevent personal injury and awning damage. All ground pegs should be installed at below ground level to ensure they are not a trip hazard.
• At all time make sure all naked flames, open fires, gas cooking, gas heaters are at an appropriate distance from the awning or walls to ensure that any airborne embers do not come into contact with the awning. The appropriate fire extinguishers/water need to be on hand at all times.
• Children must be supervised at all times when around the awning to prevent personal injury or damage to the awning.
• Awnings should never be left unattended.
• Appropriate tie down to secure your awning during wind gusts and rain will require tie down to the tie down points of each arm.
• Although Rugged 4x4 awnings are freestanding, we do not recommend using your awning in windy conditions. Any awnings damaged, personal injury, vehicle damage, personal property damages caused by excessive use in stormy weather, excessive winds, and rain will not be covered under warranty.