Damage During Transit
If you chosen to have your items delivered to your home and left in a safe place, there is no opportunity for you to check that the item or items have arrived in good condition prior to accepting it, so Rugged 4x4 cannot be held responsible for any claim for damage during transportation or theft of items after delivery.
If you have elected to sign for your items when the shipment arrives, you must check the items thoroughly for any signs of damage before signing to accept the shipment. This means checking the exterior of the box on ALL sides and if there are any signs of damage externally then the box should be carefully opened, and the product examined for any signs of damage to the product itself. This needs to be done BEFORE YOU SIGN anything to say that the item has been received in good condition, the driver needs to wait until you are satisfied. If you are not satisfied with the condition of the item, then you are entitled to refuse delivery and the courier will have to return the product to Rugged 4x4.
If you do not follow this procedure and it turns out that the item has been damaged during transportation, then there is no way for us to claim on the freight insurance to cover any damage as you have signed to say that the product has been received in good condition. If you sign for the item the delivery company will interpret that the item being delivered is in good condition. Do not sign anything if you are NOT satisfied with the condition of the item.
